Universal Services Practitioners
Aboriginal and Torres Strait Islander Families
Organisation | Details | Contact | |||
Anglicare/VACCA (available to Family Services practitioners only) | Secondary consults for professionals working with Aboriginal or Torres Strait Islander families. | [email protected]
VACCA: southernfamilyservices.org.au (for Aboriginal Families) |
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VACCA | Secondary consults available for Family Services practitioners who are supporting an Aboriginal or Torres Strait Islander family. These consults are mandatory. | email to: [email protected] | |||
Djirra | Preventing and addressing family violence by providing programs and supporting Aboriginal women’s journey to safety and wellbeing. Djirra provides community education and early intervention and prevention programs, as well as personalised support from senior support workers, connections to lawyers, and to services. | Call: 1800 105 303
Website: https://djirra.org.au/ |
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Elizabeth Morgan House Aboriginal Women’s Service | Provides a culturally safe and holistic family violence support, advice, and assistance to Aboriginal women and their children, parents of Aboriginal children, as well as partners and ex-partners of Aboriginal people. | Call: 9403 9400 – Monday to Thursday 9.00am to 5.00pm, Friday 9.00am – 4.00pm
Website: https://www.emhaws.org.au/ |
Alcohol and Other Drugs
Organisation | Details | Contact | |||
Drug and Alcohol Clinical Advisory Service (DACAS) | A 24-hour telephone consultancy service that assists health and welfare professionals throughout Victoria to respond effectively to individuals with alcohol or other drug use problems. All calls are answered by experienced DirectLine clinicians. |
24 Hour Service Phone number: 1800 812 804 |
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Royal Women’s Hospital – Women’s Alcohol and Drug Services (WADS) | Provides specialist clinical services to pregnant women and their infants. The service offers secondary consultations to health professionals in acute and primary health services and the community sector. Includes a 24-hour on-call medical service. |
(03) 8345 3931 | |||
TaskForce – Specialist Family Violence Advisor | Secondary consultation with a Specialist Family Violence Advisor – located at Taskforce Christine DuToit | [email protected] | |||
Turning Point | Provides a range of addiction treatment consultation for health and welfare professionals working with Victorians experiencing substance use and gambling problems. | Phone: 1800 250 015 |
Cultural and Linguistic Diversity and Faith Diverse (CALD) Communities experiencing Family Violence
Organisation | Details | Contact | |||
InTouch Multicultural Centre Against Family Violence | Secondary consults available for CALD families experiencing family violence Provides support, services and programs and responses to family violence in migrant and refugee communities. |
Secondary Consultation Form
Call: 1800 755 988 Monday to Friday between 9:30am – 4:30pm. Website: https://intouch.org.au/ |
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InTouch/Peninsula Health | Secondary consults available for CALD families utilising the justice system | Secondary Consultation Form | |||
Jewish Care | Jewish Care’s Service Co-ordination team, who are part of the BPA IFS alliance, operate a duty roster to respond to requests for secondary consults.
The Duty Worker can provide information, advice and guidance to professionals in relation to Jewish culture and religion, as well as information regarding the range of services provided by Jewish Care. |
The Duty Worker can be contacted on (03) 8517 5999
Monday to Friday from 9am – 5pm |
Elder Abuse
Organisation | Details | Contact | |||
Relationship Matters | Elder abuse prevention service can provide secondary consults on matters involving older people. | BPA customer service: 03 – 9556 5333 |
Family Violence and Sexual Assault
Organisation | Details | Contact | ||
Good Shepherd Specialist Family Violence Practitioner | A secondary consult with an IFS Specialist FV Practitioner is relevant when a case manager has identified that Family Violence is present and after providing support, it is assessed that there is still a risk to the client and/or children and need a specialist consult to guide them on case direction or referral options.
You can consult with a specialist family violence support worker if any of the following apply;
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[email protected]
Information and advice about family violence responses email: Information and advice about family violence counselling: |
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Safe Steps | Safe Steps is also often the best point of first contact for a secondary consultation. Safe Steps operates 24 hours, seven days a week and provides support to anyone escaping or at risk of family violence Safe Steps provides telephone crisis counselling, referral, information and support, is the state-wide coordinator of the family violence accommodation register, and manages referrals to crisis accommodation and refuges. |
Contact Safe Steps for a secondary consultation on 1800 015 188. – 24 hours a day, seven days a week including public holidays. Website: https://www.safesteps.org.au/ |
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SECASA | A secondary consultation service for professionals who are interested in discussing a client situation or incident that involves sexual assault or family violence. | Contact 9928 8741 during business hours. For an after hours consult, please contact: 1800 806 292 and you will be directed to the Sexual Assault Crisis Line. |
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The Orange Door | The Orange Door is often the best point of first contact for a secondary consultation. The Orange Door provides support for
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Contact The Orange Door for a secondary consultation on 1800 319 353.
Alternatively, consultations can be sent to [email protected]
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1800 Respect – National Sexual Assault, Domestic and Family Violence hotline | A national service providing domestic, family, and sexual violence counselling, information, and support services. | Call: 1800 RESPECT (1800 737 732) – 24-hour phone and online counselling service.
Website: https://www.1800respect.org.au/ |
Family Violence and Disability
Organisation | Details | Contact | |||
Safe Steps | Disability consults can be accessed through the Safe Steps DLO ([email protected]) or Safe Steps typically consult around crisis-related needs,. |
Safe Steps DLO ([email protected]) | |||
Safe and Equal | Statewide Disability Inclusion Advisor |
Brittany McCormack the Statewide Disability Inclusion Advisor at Safe and Equal ([email protected])
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Gambling Harm
Housing
Organisation | Details | Contact | |||
Housing Vic – Crisis & Emergency | Speak to an Initial Assessment and Planning Staff member about your client’s situation. | Business Hours Phone Number: 1800 825 955 After Hours Phone Number: 1800 627 727 (St Kilda Crisis Centre) |
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Launch Housing | Offers emergency shelter, crisis accommodation, specialist supports, and rough sleeping services. | Central Intake Number: 1800 825 955 | |||
Private Rental Assistance Program (PRAP) | Provides people at risk of, or experiencing homelessness with financial and practical assistance to establish and maintain private rental tenancies. | To access and/or complete PRAP Application Form click here (03) 9556 5775 to discuss your PRAP application form or speak to a worker. |
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Salvation Army | Range of homelessness supports including crisis support, homeless outreach program, initial assessment and planning. | Central Intake Number: 1800 825 955 Alternatively, you can contact (03) 9784 5000 to speak to workers during Business Hours. |
Legal Services
Organisation | Details | Contact | |||
Peninsula Legal Service SouthSide Justice |
Peninsula Community Legal Centre (Frankston and Mornington Peninsula)
If a caseworker needs a secondary consultation, they can email the family violence team. |
Peninsula Community Legal Centre | |||
SouthSide Justice | SouthSide Justice assist with legal secondary consults with legal issues impacting clients. | SouthSide Justice (Bayside)
Email: [email protected] with a basic outline of the query and best contact details for worker. |
LGBTQI+ Communities
Organisation | Details | Contact | |||
Thorne Harbour Health | Specialist family violence secondary consultations in relation to LGBTQI+ communities. | Senior Specialist Family Violence Practitioner Kate Frost – [email protected] | |||
Rainbow Door | A specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family. | Call: 1800 729 367 between 10.00am to 5.00pm, seven days a week.
Website: https://www.rainbowdoor.org.au/ |
Men experiencing Family Violence
Organisation | Details | Contact | |||
Victims of Crime | Provides support and advice to anyone experiencing family violence in Victoria, provides advice about reporting a crime, finding services that can help, getting information about the court process, and getting help applying for compensation and financial assistance. Victims of Crime provides the Victims Assistance Program, a primary support service for men affected by family violence |
Call: 1800 819 817 between 8:00am – 11:00pm, seven days a week. | |||
National Sexual Assault, Domestic and Family Violence hotline – 1800 Respect | A national service providing domestic, family, and sexual violence counselling, information, and support services. 1800 Respect will work with men to understand their situation and will provide options for them to access further support. |
Call: 1800 RESPECT (1800 737 732) – 24-hour phone and online counselling service.
Website: https://www.1800respect.org.au/ |
Men who use violence
Organisation | Details | Contact | |||
No to Violence | Specialises in effective evidence informed engagement with men who use violence | Call: 1300 766 491 between 8.00am -9.00pm Monday to Friday and 9.00am – 6.00pm on weekends. Website: https://ntv.org.au/ |
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Family Life | Support and advice in relation to working with men. Secondary consults for workers who are working with men. Men’s Behaviour Change Program consultations. |
Email [email protected] | |||
Better Health Network | Provide secondary consults around engaging and working with men who use violence- especially when they are minimising their violence or denying use of violence or stating that they are the victims. Provide information of the services we provide, waiting lists for groups etc. |
Call Nadine on 0401 057 609 between 9am – 5pm on Monday to Friday. Alternatively, you can email [email protected] For referrals to Men’s Behaviour Change Program contact the triage team on 9684 4281. |
Mental Health
Organisation | Details | Contact | |||
Alfred Health | Specialist Family Violence Advisor Provides secondary consultation regarding family violence and mental health for professionals. |
Rachelle Rogers – email: [email protected] Number: 0419 233 314 |
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Child and Adult Mental Health Service | Provides consultation to other service providers working with children and adolescents to promote early intervention and effective delivery of primary level responses for children and young people experiencing mild to moderate mental health problems. | (03) 8552 0555 | |||
Forensicare | Telephone secondary consultation between clinicians and the referrer regarding clients as long as the client is not present during the consultation. Professionals can discuss pertinent issues and Forensicare clinicians can provide advice in relation to the client’s ongoing management. Secondary consultations may lead onto a primary consultation if appropriate. |
(03) 9947 2500 |
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