Home » Universal Services Practitioners

Universal Services Practitioners

Organisation Details Contact
Anglicare/VACCA (available to Family Services practitioners only) Secondary consults for professionals working with Aboriginal or Torres Strait Islander families. [email protected]

VACCA: southernfamilyservices.org.au (for Aboriginal Families)

VACCA Secondary consults available for Family Services practitioners who are supporting an Aboriginal or Torres Strait Islander family. These consults are mandatory. email to: [email protected]
Djirra Preventing and addressing family violence by providing programs and supporting Aboriginal women’s journey to safety and wellbeing. Djirra provides community education and early intervention and prevention programs, as well as personalised support from senior support workers, connections to lawyers, and to services. Call: 1800 105 303

Website: https://djirra.org.au/

Elizabeth Morgan House Aboriginal Women’s Service Provides a culturally safe and holistic family violence support, advice, and assistance to Aboriginal women and their children, parents of Aboriginal children, as well as partners and ex-partners of Aboriginal people. Call: 9403 9400 – Monday to Thursday 9.00am to 5.00pm, Friday 9.00am – 4.00pm

Website: https://www.emhaws.org.au/

Organisation Details Contact
Drug and Alcohol Clinical Advisory Service (DACAS) A 24-hour telephone consultancy service that assists health and welfare professionals throughout Victoria to respond effectively to individuals with alcohol or other drug use problems.
All calls are answered by experienced DirectLine clinicians.
24 Hour Service
Phone number: 1800 812 804
Royal Women’s Hospital – Women’s Alcohol and Drug Services (WADS) Provides specialist clinical services to pregnant women and their infants.
The service offers secondary consultations to health professionals in acute and primary health services and the community sector.
Includes a 24-hour on-call medical service.
(03) 8345 3931

[email protected]

TaskForce – Specialist Family Violence Advisor Secondary consultation with a Specialist Family Violence Advisor – located at Taskforce Christine DuToit [email protected]
Turning Point Provides a range of addiction treatment consultation for health and welfare professionals working with Victorians experiencing substance use and gambling problems. Phone: 1800 250 015

Organisation Details Contact
InTouch Multicultural Centre Against Family Violence Secondary consults available for CALD families experiencing family violence
Provides support, services and programs and responses to family violence in migrant and refugee communities.
Secondary Consultation Form 

Call: 1800 755 988 Monday to Friday between 9:30am – 4:30pm.

Website: https://intouch.org.au/

InTouch/Peninsula Health Secondary consults available for CALD families utilising the justice system Secondary Consultation Form 
Jewish Care Jewish Care’s Service Co-ordination team, who are part of the BPA IFS alliance, operate a duty roster to respond to requests for secondary consults.

The Duty Worker can provide information, advice and guidance to professionals in relation to Jewish culture and religion, as well as information regarding the range of services provided by Jewish Care.

The Duty Worker can be contacted on (03) 8517 5999

Monday to Friday from 9am – 5pm
[email protected]

Organisation Details Contact
Relationship Matters Elder abuse prevention service can provide secondary consults on matters involving older people. BPA customer service: 03 – 9556 5333

Organisation Details Contact
Good Shepherd Specialist Family Violence Practitioner A secondary consult with an IFS Specialist FV Practitioner is relevant when a case manager has identified that Family Violence is present and after providing support, it is assessed that there is still a risk to the client and/or children and need a specialist consult to guide them on case direction or referral options.

You can consult with a specialist family violence support worker if any of the following apply;

  • Has the safety risk changed for your client and/or their children?
  • The need to provide individualised safety plans
  • A SFV Prac can provide education to workers on partnering with the victim survivor, as within the Safe and Together Model.
  • Providing advice around the different law systems eg. FLC, IVO, Child Support or advice if legal support is more appropriate. Secondary consultations will advise if FV case management is more appropriate to manage the risk to the client and/or the children.


[email protected]

Information and advice about family violence responses email:

[email protected]

Information and advice about family violence counselling:
[email protected]
These email addresses are managed daily and the specialist practitioners can consult when requests come through.

Safe Steps Safe Steps is also often the best point of first contact for a secondary consultation.
Safe Steps operates 24 hours, seven days a week and provides support to anyone escaping or at risk of family violence
Safe Steps provides telephone crisis counselling, referral, information and support, is the state-wide coordinator of the family violence accommodation register, and manages referrals to crisis accommodation and refuges.
Contact Safe Steps for a secondary consultation on 1800 015 188.
– 24 hours a day, seven days a week including public holidays.
Website: https://www.safesteps.org.au/
SECASA A secondary consultation service for professionals who are interested in discussing a client situation or incident that involves sexual assault or family violence. Contact 9928 8741 during business hours.
For an after hours consult, please contact: 1800 806 292 and you will be directed to the Sexual Assault Crisis Line.
The Orange Door The Orange Door is often the best point of first contact for a secondary consultation. The Orange Door provides support for

  • adults,
  • children and young people who are experiencing or have experienced family violence,
  • families who need extra support with the care of children. It also provides support to
  • people who use violence.
  • Tailored support is for Aboriginal people is also provided.
Contact The Orange Door for a secondary consultation on 1800 319 353.


Alternatively, consultations can be sent to [email protected]


  • Monday – Friday 9am – 5pm
1800 Respect – National Sexual Assault, Domestic and Family Violence hotline A national service providing domestic, family, and sexual violence counselling, information, and support services. Call: 1800 RESPECT (1800 737 732) – 24-hour phone and online counselling service.

Website: https://www.1800respect.org.au/

Organisation Details Contact
Safe Steps Disability consults can be accessed through the Safe Steps DLO ([email protected]) or
Safe Steps typically consult around crisis-related needs,.
Safe Steps DLO ([email protected])
Safe and Equal Statewide Disability Inclusion Advisor
Brittany McCormack the Statewide Disability Inclusion Advisor at Safe and Equal ([email protected])

No Content

Organisation Details Contact
Housing Vic – Crisis & Emergency Speak to an Initial Assessment and Planning Staff member about your client’s situation. Business Hours Phone Number: 1800 825 955
After Hours Phone Number: 1800 627 727 (St Kilda Crisis Centre)
Launch Housing Offers emergency shelter, crisis accommodation, specialist supports, and rough sleeping services. Central Intake Number: 1800 825 955
Private Rental Assistance Program (PRAP) Provides people at risk of, or experiencing homelessness with financial and practical assistance to establish and maintain private rental tenancies. To access and/or complete PRAP Application Form click here
(03) 9556 5775 to discuss your PRAP application form or speak to a worker.
Salvation Army Range of homelessness supports including crisis support, homeless outreach program, initial assessment and planning. Central Intake Number: 1800 825 955
Alternatively, you can contact (03) 9784 5000 to speak to workers during Business Hours.

Organisation Details Contact
Peninsula Legal Service
SouthSide Justice
Peninsula Community Legal Centre (Frankston and Mornington Peninsula)

If a caseworker needs a secondary consultation, they can email the family violence team.

Peninsula Community Legal Centre

[email protected]

SouthSide Justice SouthSide Justice assist with legal secondary consults with legal issues impacting clients. SouthSide Justice (Bayside)

Email: [email protected] with a basic outline of the query and best contact details for worker.

Organisation Details Contact
Thorne Harbour Health Specialist family violence secondary consultations in relation to LGBTQI+ communities. Senior Specialist Family Violence Practitioner Kate Frost – [email protected]
Rainbow Door A specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family. Call: 1800 729 367 between 10.00am to 5.00pm, seven days a week.

Website: https://www.rainbowdoor.org.au/

Organisation Details Contact
Victims of Crime Provides support and advice to anyone experiencing family violence in Victoria, provides advice about reporting a crime, finding services that can help, getting information about the court process, and getting help applying for compensation and financial assistance.
Victims of Crime provides the Victims Assistance Program, a primary support service for men affected by family violence
Call: 1800 819 817 between 8:00am – 11:00pm, seven days a week.

Website: https://www.victimsofcrime.vic.gov.au/

National Sexual Assault, Domestic and Family Violence hotline – 1800 Respect A national service providing domestic, family, and sexual violence counselling, information, and support services.
1800 Respect will work with men to understand their situation and will provide options for them to access further support.
Call: 1800 RESPECT (1800 737 732) – 24-hour phone and online counselling service.

Website: https://www.1800respect.org.au/

Organisation Details Contact
No to Violence Specialises in effective evidence informed engagement with men who use violence Call: 1300 766 491 between 8.00am -9.00pm Monday to Friday and 9.00am – 6.00pm on weekends.
Website: https://ntv.org.au/
Family Life Support and advice in relation to working with men.
Secondary consults for workers who are working with men.
Men’s Behaviour Change Program consultations.
Email [email protected]
Better Health Network Provide secondary consults around engaging and working with men who use violence- especially when they are minimising their violence or denying use of violence or stating that they are the victims.
Provide information of the services we provide, waiting lists for groups etc.
Call Nadine on 0401 057 609 between 9am – 5pm on Monday to Friday.
Alternatively, you can email [email protected]
For referrals to Men’s Behaviour Change Program contact the triage team on 9684 4281.

Organisation Details Contact
Alfred Health Specialist Family Violence Advisor
Provides secondary consultation regarding family violence and mental health for professionals.
Rachelle Rogers –
email: [email protected]
Number: 0419 233 314
Child and Adult Mental Health Service Provides consultation to other service providers working with children and adolescents to promote early intervention and effective delivery of primary level responses for children and young people experiencing mild to moderate mental health problems. (03) 8552 0555
Forensicare Telephone secondary consultation between clinicians and the referrer regarding clients as long as the client is not present during the consultation.
Professionals can discuss pertinent issues and Forensicare clinicians can provide advice in relation to the client’s ongoing management.
Secondary consultations may lead onto a primary consultation if appropriate.
(03) 9947 2500

Subscribe to the Family Violence News Bulletin

Stay up-to-date with seminars & training events…


This field is for validation purposes and should be left unchanged.
Skip to content