The Orange Door

The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children.

The Orange Door welcomes everyone, regardless of migration status. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.


Phone:  1800 319 353
Address:  60-64 Wells Street, Frankston 3199
Opening Hours:  9am to 5pm Monday to Friday (closed public holidays)
Email:  [email protected]


Phone:  1800 319 353
Address:  184 Salmon Street, Hastings
Opening Hours:  9am to 5pm Monday to Friday (closed public holidays)
Email:  [email protected]

The Orange Door Team

The Orange Door team is an integrated team of specialists from organisations delivering intake services to family violence victims and perpetrators, and families requiring support with the well-being and development of children.

Service System Navigator

The Service System Navigator (SSN) role (employed by FSV)  for each area plays an important role in establishing and maintaining these local connections, including through service interface agreements. This work includes strengthening access and responsiveness to diverse communities.

The SSN is currently the key networking element in The Orange Door, designed to:

  • establish and maintain practice interface agreements with key services in the area, as well as partnering with the local service sector to identify opportunities to address local service gaps
  • resolve system and navigation access issues and work with the governance structure to effect change
  • monitor progress of service engagement, connections and service capacity and provide advice to internal and external stakeholders regarding service interfaces

Referring to The Orange Door

As of February 2022 there is a new statewide Referral In tool has been released for use by professionals seeking to refer to The Orange Doors across the state.  This form was developed by Family Safety Victoria following many months of consultation with Practice Leaders, and is for immediate use.  The form is not designed for L17 and Child Protection referrals.

Download the The Orange Door Referral In Form Here

Working at The Orange Door

Watch Family Safety Victoria’s career insights session on working at a The Orange Door.

The Orange Door Resources

Subscribe to the Family Violence News Bulletin

Stay up-to-date with seminars & training events…


This field is for validation purposes and should be left unchanged.
Skip to content