In February 2022, Safe and Equal began a co-design process with a diverse group of survivor advocates and Think Impact consulting agency to develop the foundations of a client outcomes framework for specialist family violence services.
Safe and Equal had identified such a framework as a necessary step towards developing a broader approach to centering client voice, demonstrating specialist family violence sector’s accountability to clients, and a consistent approach to measuring and monitoring the value and impact of specialist family violence services.
The framework represents a first step that puts victim survivors at the centre of measuring client outcomes. Further work is required to identify the difference and interactions between the service level and system level outcomes and undertake wider consultation and testing with victim survivors to support further refinement and embedding of the framework across the sector.