One of the biggest challenges for people who most need social services is navigating a fragmented service system. Here we explore one potential solution, integrated child and family centres which ensure that children and families get what they need, where they need it.

Fragmented service delivery is a common problem across the social service sector. People’s lives are complex and the issues they face don’t necessarily fit into neat boxes. Government services, on the other hand, are delivered in siloes through individual contracts, resulting in multiple individual services with little connection between them.

Services such as child and family services, early child education, domestic violence, homelessness/ housing, health and mental health are all hampered when delivered in a fragmented way. Understanding the impacts of this and how to overcome them is important not only for those working in these systems, but the people designing and funding them as well.

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